Manage the needs of employees – A4ManagementTools

Procedure in correct order:

. Step 1: Apply A4002.IdentifyCustomerNeeds focused on employee needs.
. Step 2: Use this tool to conduct a survey on employees’ experience: A4125.CustomerExperience.
. Step 3: Increase perceived value among employees: A4025.PerceivedValueGrower.
. Step 4: Endorse the team’s code of conduct, principles, and objectives: A4014.MagnaCarta.
. Step 5: Highlight and recognize the most effective activities among employees and relaunch the weakest/ineffective ones: A4101.4HoursImprovementSprint.

A4002.IdentifyCustomerNeeds

This tool allows for detecting the needs of clients, partners, and suppliers, their challenges and difficulties, proposing targeted solutions.

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Key Results	Solved Problems
Identifying client needs and stimulating new ones	Difficulties distinguishing between the problem, the needs, and the solutions
Demonstrating to clients the ability to solve their problems	Some clients struggle to understand which solution can help them
Empathizing with clients and partners	Clients poorly informed about the problems that can be solved
Encouraging collaborators to proactively meet needs	Proposed solutions are described from the supplier’s perspective rather than the client’s
Assisting clients in recognizing new opportunities	Confusing or superficial presentation of solutions
Inspiring clients to promote solutions
Aligning the narrative of your marketing campaigns

A4125.CustomerExperience

This tool is designed to optimize conditions to make the experience offered to customers unforgettable.

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Key Results	Solved Problems
Enriching customer and user experiences, encouraging them to return	Focus on internal performance rather than the customer experience
Improving customer and user journeys by designing tailored experiences	Difficulty in retaining customers
Enhancing the perceived customer experience	Loss of customers without understanding the reasons
Encouraging word-of-mouth referrals	Unsatisfactory loyalty levels
Localizing customers by their choice	Weak positive word-of-mouth
Simplifying complexity, making the experience smooth and enjoyable	Rise in complaints

A4025.PerceivedValueGrower

This tool enables the enhancement of the perceived value of a service / product by using a fraction of the resources needed to increase its actual value (based on countless concrete proposals).

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Key Results	Solved Problems
Increasing the perceived value of services, products, ideas, or solutions	Significant investments to improve products and services rather than maximizing existing value
Clearly communicating the unique benefits offered, distinguishing from competitors	Focus on provided services rather than customer needs
Prioritizing communicated value as well as actual value	Reduced perception of the value of provided services and solved problems
Selecting initiatives with low investment and high returns	Underestimation of the sacrifices made by clients at the time of purchase
Avoiding allocating resources without guaranteed returns
Increasing benefits for clients and reducing their sacrifices
Refining collaborators’ storytelling and their ability to present their services

A4014.MagnaCarta

This tool allows to compile, together with staff members, a list of codes of conduct, principles to be observed, goals to be achieved, limits to be respected and values to be promoted.

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Key Results	Solved Problems
Formalizing the common value heritage	Superficial knowledge of the organization’s values and principles
Making collaborators responsible and proud of their contribution	Tendency, as a leader, not to openly declare the desired behaviors and those to avoid
Demonstrating respectful and assertive leadership	Assuming the commitment, motivation, and dedication of collaborators
Listing values and referring to them daily	Tolerating inappropriate behaviors (of some collaborators)
Inviting collaborators to value generation (avoiding superfluous activities)
Instilling confidence in collaborators about their abilities and the team
Promoting a sense of belonging to the organization
Encouraging collaborators to adopt a positive approach

A4101.4HoursImprovementSprint

This tool facilitates conducting a 4-hour workshop aimed at highlighting the most and least productive activities and establish the corrective actions.

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Key Results	Solved Problems
Identifying strengths and weaknesses through a 2-4 hour focus meeting	Reluctance to stop the 3 least effective activities
Directing efforts and resources to avoid resistance	Lack of a shared action plan
Eliminating the three major weaknesses in a sprint	Lack of a unified direction of intent
Mobilizing collaborators towards an immediate goal	Ongoing unproductive activities
Identifying new collective resources	Dissatisfaction among those who perceive inefficiencies but cannot find allies
Dealing with concerns as a group	Difficulty in agreeing on actions to be taken
Conducting informal but effective audits

A4002.IdentifyCustomerNeeds

Key Results	Solved Problems
Identifying client needs and stimulating new ones	Difficulties distinguishing between the problem, the needs, and the solutions
Demonstrating to clients the ability to solve their problems	Some clients struggle to understand which solution can help them
Empathizing with clients and partners	Clients poorly informed about the problems that can be solved
Encouraging collaborators to proactively meet needs	Proposed solutions are described from the supplier’s perspective rather than the client’s
Assisting clients in recognizing new opportunities	Confusing or superficial presentation of solutions
Inspiring clients to promote solutions
Aligning the narrative of your marketing campaigns