Improve Corporate Social Responsibility (CSR)

A4002.IdentifyCustomerNeeds

This tool allows for detecting the needs of clients, partners, and suppliers, their challenges and difficulties, proposing targeted solutions.

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Key Results	Solved Problems
Identifying client needs and stimulating new ones	Difficulties distinguishing between the problem, the needs, and the solutions
Demonstrating to clients the ability to solve their problems	Some clients struggle to understand which solution can help them
Empathizing with clients and partners	Clients poorly informed about the problems that can be solved
Encouraging collaborators to proactively meet needs	Proposed solutions are described from the supplier’s perspective rather than the client’s
Assisting clients in recognizing new opportunities	Confusing or superficial presentation of solutions
Inspiring clients to promote solutions
Aligning the narrative of your marketing campaigns

A4015.StakeholderAnalysis

This tool enables the examination of stakeholders regardless of their position or nature and to define an action plan to align values and interests.

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Key Results	Solved Problems
Analyzing stakeholders	Possible opposition, often without objective reasons
Bringing out needs	Resistance to change
Determining the true influencers	Project interruptions
Mitigating the impact of opponents	Costs generated by opposition
Engaging stakeholders	Stakeholders’ tendency to maintain their positions
Benefiting from diverse perspectives	Prolonged conciliation procedures
Creating new value instead of competing for it
Stimulating the creation of alliances

A4071.HumanCapitalReadiness

This tool helps to outline the knowledge, skills, and attitudes required for each professional profile and to guide collaborators

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Key Results	Solved Problems
Defining specific requirements for each professional profile	Absence of defined requirements
Outlining necessary knowledge, skills, and attitudes	Absence of a skills database
Evaluating requirement fulfillment	Untapped human potential
Identifying gaps and planning improvement	Lack of a skills development plan for each role
Attracting talents aligned with company needs	Difficulty in drafting development plans
Isolating unsuitable profiles	Insufficient incentives for role-specific specialization
Updating the available skills database	Risk of selecting inadequate profiles

A4003.EmployeeEvaluation

This tool facilitates the assessment of collaborators' performance, objective formalization, and the development of an action plan for the upcoming year.

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Key Results	Solved Problems
Guiding collaborators throughout the upcoming year	Constant need for performance realignment
Harmonizing the aspirations of collaborators with those of the organization	Lack of a performance evaluation method
Calling to action and to contribution	Unattainable work goals (lack of clear agreement)
Integrating new necessary performances	Inconsistent motivation
Promoting the (independent) development of collaborators and tracking progress	Decreased competitiveness of the company’s human capital
Proving to be a reliable and credible leader	Limited knowledge of current best practices
Quickly recalling what was agreed upon	Lack of human capital development

A4017.HR-DevelopmentPlan

This tool allows for the planning of employee development as well as documenting available skills.

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Key Results	Solved Problems
Surveying training needs	Partial view of the personnel evolution project
Having a comprehensive corporate training program	Limited time planning
Generating convocations with educational objectives	Heterogeneous business management methodologies
Organizing practical sessions (follow-up)	Considerable administrative commitment
Planning learning audits (audits, tests, evacuation tests, etc)	Obstacles in recording needs and training results
Managing budgets and reporting	Exceeding budgets
Maintaining a file for each collaborator

A4006.CourseKnowledgeTransfer

This tool stimulates participants to synthesize key concepts from training, plan their operational transfer, and disseminate the acquired knowledge among colleagues.

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Key Results	Solved Problems
Ensuring the transfer of knowledge and its sharing with the team	Difficulties in detecting the impact of training on company results
Spurring participants towards achievable results	Ineffectiveness in taking notes
Designing and evaluating training based on practical applicability	Lack of systematic sharing of learned notions
Optimizing the transfer of knowledge to participants	Poor implementation of educational concepts in the company
Ensuring the immediate applicability of learned concepts	Weak call to action
Consulting topics covered in previous training sessions
Transferring acquired know-how to the organization
Making course participants more attentive and aware of their role

A4021.StrengthsBasedLeadership

This tool allows employees' self-assessment to be aligned with that of their manager regarding more than 30 leadership competencies, ensuring that the team as a whole possesses all core competencies.

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Key Results	Solved Problems
Leading by valuing collaborators’ talents	Unused collaborators’ talents
Recognizing your own distinctive skills and those of collaborators	Employees’ potential not fully exploited
Equally distributing key competencies within the team	Necessary skills concentrated in a few team members
Motivating collaborators by investing in their strengths (rather than demotivating them by trying to fill their weaknesses)	Fluctuating motivation and enthusiasm
Acknowledging each collaborator’s competencies	Feeling of inadequacy among some team members
Building trust among collaborators and towards them

A4030.AttitudesDevelopment

This tool offers inspiration from over 500 skills, categorized by competency groups, to discover new areas of growth both individually and in a group.

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Key Results	Solved Problems
Encouraging personal development by tapping into over 500 skills	Tendency not to recognize skills to develop
Consciously selecting qualities to improve	Tendency to stick to habitual methods
Exploring new areas of recognition	Limited ideas on how to evolve
Discovering unexplored opportunities	Complacency in current skills
Defining new goals	Minimization of one’s growth potential
Encouraging collaborators to maintain curiosity

A4092.EnterpriseCommunicationStrategy

This essential tool for every organization balances the three levels of communication, formalizes its communication strategy, and coordinates the involved parties with a clear action plan.

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Key Results	Solved Problems
Defining a high-level corporate communication strategy	Fragmented and repetitive communication
Identifying 10-15 impactful communication actions	Spread of rumors
Focusing on a few key messages	Confusion between formal and informal communication channels
Balancing the three dimensions of corporate communication	Untapped communication potential
Enhancing the positive perception of executives and the trust of collaborators	Fluctuating motivation and demotivation among collaborators
Communicating within cognitive saturation limits	Poor transmission of enthusiasm and solemnity to collaborators

A4026.CommunicationPlan

This tool facilitates the creation of a consensual communication plan, significantly improving relational effectiveness with minimal investment.

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Key Results	Solved Problems
Formulating an internal and external communication plan	Uncoordinated communication
Defining objectives and inviting action	Absence of definition of channels, frequency, and responsibilities
Mapping interests, target audiences, modes and timing of communication	Fragmented and repetitive communication
Encouraging attention to content	Information overload for recipients
Establishing the action plan and evaluating the effect of communication	Poor responsiveness
Codifying common communicative norms	Lack of feedback on communication effectiveness

A4084.SupplierStressTest

This tool allows for the evaluation, selection, and enhancement of suppliers, partners, and associates to ensure quality and stability of operations. The tool also offers the possibility to self-evaluate provided performances.

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Key Results	Solved Problems
Selecting suppliers that meet performance requirements	Challenges in finding and selecting suitable suppliers
Evaluating and strengthening supplier activities	Variability in the performance offered by suppliers (difficulty in defining a performance rating)
Controlling the reliability of the supply chain and delivery	Dependence on third-party performance
Consolidating one’s own production and delivery process	Discontinuity in product and service compliance
Verifying the performance received (second-party audits)	Obstacles in ensuring the operational continuity of suppliers
Defining expectations and response capabilities objectively	Challenges in meeting cost, schedule, and performance quality
Mitigating risks and managing supply interruptions	Problems in ensuring compliance with service level agreements
Identifying hidden wastes	Variability in one’s performance

A4073.ImprovementIdeasImplementation

This tool gives everyone the opportunity to propose ideas, perceptions and solutions, promoting continuous improvement.

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Key Results	Solved Problems
Implementing continuous improvement ideas	Uncoordinated (and unauthorized) individual initiatives
Incorporating the best insights of employees and customers into one’s own processes	Knowledge confined to the minds of collaborators (rather than integrated into the organization)
Following a shared implementation procedure	Neglected suggestions from collaborators
Ensuring some individuals’ innovation translates into the entire organization’s progress	Missed improvement opportunities
Minimizing resistance to change	Interruptions in the continuous improvement process
Recognizing collaborators’ areas of specialization	Proposals left pending

A4032.NonConformityTreatment

This tool provides a methodology to effectively manage non-conformities, failures, and malfunctions, turning them into opportunities for the organization.

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Key Results	Solved Problems
Decisively addressing non-compliances, faults, and malfunctions	Tendency to accept recurring problems
Distinguishing between improvement and non-compliance	Ignoring warning signs
Applying solutions following a scale of effectiveness	Adopting temporary or palliative solutions
Documenting correct management practices and legal evidence	Omitting the investigation of non-conformity causes
Encouraging a resilient and constant approach	Unrealized potential due to errors and discrepancies
Identifying waste and reducing environmental impact and costs

A4048.PursuitOfHappiness

This tool brings us back to the awareness of activities that fill us with joy, accessible without significant expenditure of money.

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Key Results	Solved Problems
Discovering new ways to happiness with limited financial means	Difficulties in determining what makes one happy
Producing one’s own joy	Assuming that happiness depends mainly on money, neglecting alternatives
Restraining current expenditure	Underestimating the pleasure that can be felt without or with few economic investments
Comparing with colleagues and partners	Ignoring the easily attainable small daily joys
Highlighting positive aspects of life	Minimizing the effect of gratitude in promoting happiness

A4049.WellBeingGrower

This tool aids in recognizing what weakens us to replace it with factors that promote stability and serenity, drawing on multiple proposals.

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Key Results	Solved Problems
Strengthening your emotional well-being	Failure to identify psychophysiological stressors
Converting weakening elements	Tolerance towards disturbing factors
Evolving your choices	Omission in eliminating vulnerability aspects
Promoting the well-being philosophy in one’s own environment	Tendency to neglect the strengthening of one’s psychophysical balance

A4051.BestOfMe

This tool enables you to self-evaluate the main areas of your life and establish your evolutionary actions.

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Key Results	Solved Problems
Evaluating and enhancing your potential in specific areas	Tendency to consider one’s existence as a whole rather than analyzing specific areas
Discovering new potentials	Propensity to propose generalized rather than targeted improvement strategies
Evincing one’s new opportunities	Difficulty in identifying concrete steps to improve and achieve well-being
Identifying new actions and embarking on the desired development path	Inclination to embrace uncertainty rather than change
Observing your progress

A4020.BusinessContinuityActions

This tool catalogs preventive and corrective, mild and acute measures with the aim of ensuring business continuity based on events and alert levels.

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Key Results	Solved Problems
Establishing response protocols to maintain operational continuity	Disorganized individual actions
Preparing an emergency intervention plan	Late and limited disruption indicators
Designing layered responses based on alert levels (predictive rather than reactive)	Absence of self-analysis on disruptive factors (endogenous and exogenous)
Compiling a responsibility assignment matrix	Uncertainties about roles and recovery procedures
Verifying alternative plans	Delays in reacting to events
Exploring and verifying mitigation measures	Lack of action plans for scenarios
Establishing and testing recovery procedures (disaster recovery)
Guiding the organization towards planned redundancy and flexibility (resilient approach)