Avoid a strike – A4ManagementTools

Procedure in correct order:

. Step 1: Apply A4002.IdentifyCustomerNeeds focused on employees’ deep needs.
. Step 2: Moderate difficult conversations and resolve conflicts: A4053.ConflictSolver.
. Step 3: Enhance your persuasive abilities: A4040.PersuasionStrategy.
. Step 4: Define a change management strategy: A4107.ChangeManagementStrategy.
. Step 5: Ensure the needs of stakeholders, especially unions, are considered: A4015.StakeholderAnalysis.
. Step 6: Establish a negotiation strategy: A4111.NegotiationStrategy.
. Step 7: Endorse the team’s code of conduct and guiding principles: A4014.MagnaCarta.

A4002.IdentifyCustomerNeeds

This tool allows for detecting the needs of clients, partners, and suppliers, their challenges and difficulties, proposing targeted solutions.

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Key Results	Solved Problems
Identifying client needs and stimulating new ones	Difficulties distinguishing between the problem, the needs, and the solutions
Demonstrating to clients the ability to solve their problems	Some clients struggle to understand which solution can help them
Empathizing with clients and partners	Clients poorly informed about the problems that can be solved
Encouraging collaborators to proactively meet needs	Proposed solutions are described from the supplier’s perspective rather than the client’s
Assisting clients in recognizing new opportunities	Confusing or superficial presentation of solutions
Inspiring clients to promote solutions
Aligning the narrative of your marketing campaigns

A4053.ConflictSolver

This tool provides an opportunity to turn disagreements into opportunities for growth. A clear sign of responsible and solid leadership.

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Key Results	Solved Problems
Moderating challenging conversations and resolving disputes	Tendency to ignore the onset of conflicts
Anticipating potentially problematic situations	Passive acceptance of unpleasant situations
Facilitating mediation meetings	Compromise of logic due to personal identity and pride
Encouraging constructive dialogue between parties	Overly emotional responses
Promoting an inclusive climate (also to parties not directly involved)	Conflict resolution attempts that do not restore relationships
Establishing an environment of trust and openness	Predominance of the subjective over the objective plane
Having a reference for established agreements

A4040.PersuasionStrategy

This tool helps refine one's persuasion strategy for customers, colleagues, and stakeholders, and to achieve what is desired with greater ease and elegance.

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Key Results	Solved Problems
Perfecting the persuasive strategy	Predominant empirical approach
Using both rationality and the emotional sphere to persuade	Failure to prepare a strategy
Seeing opportunities beyond appearances	Neglecting the principles of persuasion
Identify the objectives that favor the recipient’s desired results	Undervaluing the role of emotions and language in decision-making
Distinguishing what really matters	Erosion of credibility over time
Taking the first steps and mitigating apprehension	Viewing persuasion as an innate gift rather than a developable skill

A4107.ChangeManagementStrategy

This tool helps to define a strategy to capitalize on evolutionary changes, minimize resistance, and simplify the process. changes, minimize resistance, and simplify the process.

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Key Results	Solved Problems
Establishing a change strategy	Opposition to change
Highlighting the benefits of change	Reluctance to personal growth
Involving everyone inclusively and naturally	Perceiving change as an obstacle rather than an opportunity
Understanding collaborators’ needs	Unclear roles and responsibilities in managing change
Establishing an action plan, assigning roles and responsibilities	Neglect of the phases of change
Identifying the first concrete steps to take

A4015.StakeholderAnalysis

This tool enables the examination of stakeholders regardless of their position or nature and to define an action plan to align values and interests.

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Key Results	Solved Problems
Analyzing stakeholders	Possible opposition, often without objective reasons
Bringing out needs	Resistance to change
Determining the true influencers	Project interruptions
Mitigating the impact of opponents	Costs generated by opposition
Engaging stakeholders	Stakeholders’ tendency to maintain their positions
Benefiting from diverse perspectives	Prolonged conciliation procedures
Creating new value instead of competing for it
Stimulating the creation of alliances

A4111.NegotiationStrategy

This tool offers a methodology for outlining a negotiation strategy that is cooperative and mutually beneficial.

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Key Results	Solved Problems
Formulating a favorable negotiation strategy	Negotiation guided by emotions
Establishing ideal and minimum goals, binding criteria, and negotiation margins	Absence of a defined negotiation strategy
Expressing professionalism in dealing with obstacles	Difficulty in making decisions and materializing results
Inspiring trust and respect in the counterpart	Inability to integrate generated value and cooperate
Clearly defining what makes an offer acceptable	Feeling of dissatisfaction despite the apparently positive outcome
Prioritizing integrative rather than distributive negotiation to increase rather than subdivide
Having a path to success

A4014.MagnaCarta

This tool allows to compile, together with staff members, a list of codes of conduct, principles to be observed, goals to be achieved, limits to be respected and values to be promoted.

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Key Results	Solved Problems
Formalizing the common value heritage	Superficial knowledge of the organization’s values and principles
Making collaborators responsible and proud of their contribution	Tendency, as a leader, not to openly declare the desired behaviors and those to avoid
Demonstrating respectful and assertive leadership	Assuming the commitment, motivation, and dedication of collaborators
Listing values and referring to them daily	Tolerating inappropriate behaviors (of some collaborators)
Inviting collaborators to value generation (avoiding superfluous activities)
Instilling confidence in collaborators about their abilities and the team
Promoting a sense of belonging to the organization
Encouraging collaborators to adopt a positive approach

A4002.IdentifyCustomerNeeds

Key Results	Solved Problems
Identifying client needs and stimulating new ones	Difficulties distinguishing between the problem, the needs, and the solutions
Demonstrating to clients the ability to solve their problems	Some clients struggle to understand which solution can help them
Empathizing with clients and partners	Clients poorly informed about the problems that can be solved
Encouraging collaborators to proactively meet needs	Proposed solutions are described from the supplier’s perspective rather than the client’s
Assisting clients in recognizing new opportunities	Confusing or superficial presentation of solutions
Inspiring clients to promote solutions
Aligning the narrative of your marketing campaigns