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Programs

Results found: 6

. Step 1: Request feedback from customers on services or products: A4001.Feedback.
. Step 2: Address non-conformities: A4032.NonConformityTreatment.
. Step 3: Follow up on activities and check progress: A4042.StepsForward.
. Step 4: Answer customer questions following after-sales procedures: A4050.Workflows&Interfaces.
. Step 5: Make available responses to frequent and challenging questions: A4123.AnswerInconvenientQuestions.
. Step 6: Provide the strategy to increase perceived value for customers: A4025.PerceivedValueGrower.

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A4032.NonConformityTreatment

This tool provides a methodology to effectively manage non-conformities, failures, and malfunctions, turning them into opportunities for the organization.

Key Results Solved Problems
Decisively addressing non-compliances, faults, and malfunctions Tendency to accept recurring problems
Distinguishing between improvement and non-compliance Ignoring warning signs
Applying solutions following a scale of effectiveness Adopting temporary or palliative solutions
Documenting correct management practices and legal evidence Omitting the investigation of non-conformity causes
Encouraging a resilient and constant approach Unrealized potential due to errors and discrepancies
Identifying waste and reducing environmental impact and costs  
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A4050.WorkflowsAndInterfaces

This tool allows mapping the organization's operational processes, making activities and responsibilities explicit, facilitating continuous development integration, and preserving the knowledge heritage.

Key Results Solved Problems
Documenting workflows ensuring functional interfaces Procedures subject to frequent changes
Making work procedures accessible Inability to capitalize on best practices
Migrating know-how so it becomes company assets Uncoordinated initiatives
Decreasing reliance on “indispensable” collaborators Difficulty in the autonomous learning of newcomers
Avoiding isolated or compartmentalized operations Ongoing inefficiencies, redundancies, and waste
Accelerating the onboarding of new collaborators Erosion of profit margins
Identifying and reducing waste to decrease environmental impact and costs Uncoordinated spread of information
Conducting regular audits  
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A4123.AnswerInconvenientQuestions

This tool is designed to effectively address both Frequently Asked Questions (FAQs) and Inconvenient Question (FIQs), making decisions more solid, reliable, and persuasive.

Key Results Solved Problems
Addressing frequent and uncomfortable questions Lack of clarity in communications
Eliminating rumors Lack of concrete answers
Answering delicate questions with courage Dissemination of unofficial and uncertain information
Stress-testing decisions to strengthen them Dissatisfaction and demotivation
Expressing one’s expertise Need for repeated clarifications
Generating value in minutes  
Formulating incisive questions and stimulating productive responses  

 

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A4025.PerceivedValueGrower

This tool enables the enhancement of the perceived value of a service / product by using a fraction of the resources needed to increase its actual value (based on countless concrete proposals).

Key Results Solved Problems
Increasing the perceived value of services, products, ideas, or solutions Significant investments to improve products and services rather than maximizing existing value
Clearly communicating the unique benefits offered, distinguishing from competitors Focus on provided services rather than customer needs
Prioritizing communicated value as well as actual value Reduced perception of the value of provided services and solved problems
Selecting initiatives with low investment and high returns Underestimation of the sacrifices made by clients at the time of purchase
Avoiding allocating resources without guaranteed returns  
Increasing benefits for clients and reducing their sacrifices  
Refining collaborators’ storytelling and their ability to present their services  

 

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A4042.StepsForward

This tool enables the listing of tasks to be completed and encourages teams to work proactively.

Key Results Solved Problems
Protocoling pending issues and resolving them in an organized manner Uncertainty about the progress of delegated activities
Compiling a document with all tasks to be performed Ambiguity regarding task assignments
Putting certain activities on hold (to allow them to mature or to decide whether to abandon them) Propensity to postpone the most challenging activities
Making collaborators responsible Tendency to react rather than anticipate
Appreciating the efforts made Engagement in tasks of little relevance instead of critical ones
Consulting progress without needing to ask Difficulty in coordinating harmoniously
Organizing ideas in a few moments  
Limiting email exchanges  

A4032.NonConformityTreatment

Key Results Solved Problems
Decisively addressing non-compliances, faults, and malfunctions Tendency to accept recurring problems
Distinguishing between improvement and non-compliance Ignoring warning signs
Applying solutions following a scale of effectiveness Adopting temporary or palliative solutions
Documenting correct management practices and legal evidence Omitting the investigation of non-conformity causes
Encouraging a resilient and constant approach Unrealized potential due to errors and discrepancies
Identifying waste and reducing environmental impact and costs