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Results found: 6

. Step 1: Conduct a customer experience survey: A4125.CustomerExperience.
. Step 2: Address non-conformities: A4032.NonConformityTreatment.
. Step 3: Highlight the most frequent reports and establish priorities: A4101.4HoursImprovementSprint.
. Step 4: For activities exceeding 80 work hours, use the project management tool: A4023.ProjectManagement.
. Step 5: Follow up on activities and check progress: A4042.StepsForward.
. Step 6: Request feedback from customers on services or products: A4001.Feedback.

Go!

A4125.CustomerExperience

This tool is designed to optimize conditions to make the experience offered to customers unforgettable.

Key Results Solved Problems
Enriching customer and user experiences, encouraging them to return Focus on internal performance rather than the customer experience
Improving customer and user journeys by designing tailored experiences Difficulty in retaining customers
Enhancing the perceived customer experience Loss of customers without understanding the reasons
Encouraging word-of-mouth referrals Unsatisfactory loyalty levels
Localizing customers by their choice Weak positive word-of-mouth
Simplifying complexity, making the experience smooth and enjoyable Rise in complaints
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A4032.NonConformityTreatment

This tool provides a methodology to effectively manage non-conformities, failures, and malfunctions, turning them into opportunities for the organization.

Key Results Solved Problems
Decisively addressing non-compliances, faults, and malfunctions Tendency to accept recurring problems
Distinguishing between improvement and non-compliance Ignoring warning signs
Applying solutions following a scale of effectiveness Adopting temporary or palliative solutions
Documenting correct management practices and legal evidence Omitting the investigation of non-conformity causes
Encouraging a resilient and constant approach Unrealized potential due to errors and discrepancies
Identifying waste and reducing environmental impact and costs  
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A4101.4HoursImprovementSprint

This tool facilitates conducting a 4-hour workshop aimed at highlighting the most and least productive activities and establish the corrective actions.

Key Results Solved Problems
Identifying strengths and weaknesses through a 2-4 hour focus meeting Reluctance to stop the 3 least effective activities
Directing efforts and resources to avoid resistance Lack of a shared action plan
Eliminating the three major weaknesses in a sprint Lack of a unified direction of intent
Mobilizing collaborators towards an immediate goal Ongoing unproductive activities
Identifying new collective resources Dissatisfaction among those who perceive inefficiencies but cannot find allies
Dealing with concerns as a group Difficulty in agreeing on actions to be taken
Conducting informal but effective audits  
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A4042.StepsForward

This tool enables the listing of tasks to be completed and encourages teams to work proactively.

Key Results Solved Problems
Protocoling pending issues and resolving them in an organized manner Uncertainty about the progress of delegated activities
Compiling a document with all tasks to be performed Ambiguity regarding task assignments
Putting certain activities on hold (to allow them to mature or to decide whether to abandon them) Propensity to postpone the most challenging activities
Making collaborators responsible Tendency to react rather than anticipate
Appreciating the efforts made Engagement in tasks of little relevance instead of critical ones
Consulting progress without needing to ask Difficulty in coordinating harmoniously
Organizing ideas in a few moments  
Limiting email exchanges  
Go!

A4023.ProjectManagement

This tool integrates the most efficient techniques for organizing activities and projects, distributing responsibilities, delegating, and facilitating monitoring and audits.

Key Results Solved Problems
Formulating a strategy, managing projects, and coordinating activities effectively Absence of a coordinated action plan
Defining clear and unmistakable goals Tendency to manage activities empirically, without consolidated methodologies
Conducting kick-off meetings to align the team Habit of passively accepting unforeseen events
Plotting a path and taking the first steps immediately Tendency to centralize decisions
Incorporating the responsibility assignment matrix Presence of uncoordinated initiatives
Scheduling periodic reviews Limited autonomy for team members and frequent interruptions
Having a reminder and knowing the status of projects at a glance, at any time Obstacles in defining and monitoring costs, deadlines, and objectives
Mobilizing the team to overcome challenges together Difficulty in knowing the next 2-3 phases in advance

A4125.CustomerExperience

Key Results Solved Problems
Enriching customer and user experiences, encouraging them to return Focus on internal performance rather than the customer experience
Improving customer and user journeys by designing tailored experiences Difficulty in retaining customers
Enhancing the perceived customer experience Loss of customers without understanding the reasons
Encouraging word-of-mouth referrals Unsatisfactory loyalty levels
Localizing customers by their choice Weak positive word-of-mouth
Simplifying complexity, making the experience smooth and enjoyable Rise in complaints