All A4ManagementTools – A4ManagementTools

S100.A4000.EnterpriseGlobalAssessment

Global self-assessment of business management maturity.

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To bring to life a concrete evolutionary plan for your organization, it is crucial to document existing value and have a long-term development plan to which the 80+ A4ManagementTools integrate.

This tool allows you to assess the management maturity level of your organization and define the next steps (from over 250 proposed actions) within a three-year path with annual reviews.

The results of this service:

Obtain an overall assessment of your organization.
Define a three-year development plan with annual reviews.
Consolidate existing organizational assets.
Align executives with the highest level of newly identified knowledge.
Integrate the needs of shareholders, the Board of Directors, and management.
Track and appreciate subsequent progress supported by evidence.
Document sound management practices and legal compliance.
Access all necessary elements to conduct internal audits.
Monitor annual progress through documented reviews.

A4002.IdentifyCustomerNeeds

This tool allows for detecting the needs of clients, partners, and suppliers, their challenges and difficulties, proposing targeted solutions.

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Key Results	Solved Problems
Identifying client needs and stimulating new ones	Difficulties distinguishing between the problem, the needs, and the solutions
Demonstrating to clients the ability to solve their problems	Some clients struggle to understand which solution can help them
Empathizing with clients and partners	Clients poorly informed about the problems that can be solved
Encouraging collaborators to proactively meet needs	Proposed solutions are described from the supplier’s perspective rather than the client’s
Assisting clients in recognizing new opportunities	Confusing or superficial presentation of solutions
Inspiring clients to promote solutions
Aligning the narrative of your marketing campaigns

A4003.EmployeeEvaluation

This tool facilitates the assessment of collaborators' performance, objective formalization, and the development of an action plan for the upcoming year.

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Key Results	Solved Problems
Guiding collaborators throughout the upcoming year	Constant need for performance realignment
Harmonizing the aspirations of collaborators with those of the organization	Lack of a performance evaluation method
Calling to action and to contribution	Unattainable work goals (lack of clear agreement)
Integrating new necessary performances	Inconsistent motivation
Promoting the (independent) development of collaborators and tracking progress	Decreased competitiveness of the company’s human capital
Proving to be a reliable and credible leader	Limited knowledge of current best practices
Quickly recalling what was agreed upon	Lack of human capital development

A4004.TeamBuildingAndRelations

This tool facilitates the implementation of initiatives that promote a harmonious environment and synergies among colleagues, clients, and partners, inspired by multiple practical tips.

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Key Results	Solved Problems
Fostering team spirit and a culture of interaction	Weak interpersonal relationships among colleagues, customers, and partners
Encouraging collaborators to create lasting good feelings	Moderate team energy, with individualism prevailing
Promoting an environment of engagement and cohesion	Low interpersonal trust
Establishing an action plan that strengthens interpersonal bonds	Lack of mutual assistance
Recognizing collaborators by acknowledging their commitment and contribution	Approach to relationship development is spontaneous rather than structured
Encouraging colleagues to face challenges and believe in their abilities
Promoting mutual learning among colleagues, clients, and partners

A4005.TeamGoalsAndPriorities

This tool enables the team to set significant goals and outcomes, establish the right priorities, and coordinate effectively.

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Key Results	Solved Problems
Setting goals and priorities and synchronizing the team	Interpretable goals
Developing a shared strategy	Arbitrary assignment of priorities (not coordinated)
Highlighting activities that generate value	Feeling of having to prioritize urgent activities
Excluding uncoordinated initiatives	Prolonged periods of stress
Dedicating time to what is essential	Tendency to procrastinate
Ensuring focus on the important rather than the urgent	Tendency to be distracted from one’s goals
	Allowing others to use our resources

A4006.CourseKnowledgeTransfer

This tool stimulates participants to synthesize key concepts from training, plan their operational transfer, and disseminate the acquired knowledge among colleagues.

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Key Results	Solved Problems
Ensuring the transfer of knowledge and its sharing with the team	Difficulties in detecting the impact of training on company results
Spurring participants towards achievable results	Ineffectiveness in taking notes
Designing and evaluating training based on practical applicability	Lack of systematic sharing of learned notions
Optimizing the transfer of knowledge to participants	Poor implementation of educational concepts in the company
Ensuring the immediate applicability of learned concepts	Weak call to action
Consulting topics covered in previous training sessions
Transferring acquired know-how to the organization
Making course participants more attentive and aware of their role

A4007.Delegation

This tool facilitates the effective delegation of activities, tasks and responsibilities, enabling the performer to take care of them independently and accurately.

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Key Results	Solved Problems
Delegating tasks and responsibilities effectively	Tendency to centralize (fear of negative outcomes of delegation)
Formalizing the project charter	Too much time needed to delegate
Providing the executor with the necessary tools for autonomous work	Insufficient use of the available delegation parameters (over 30 available)
Delegating while avoiding creative interpretations	Frequent interruptions for clarifications
Quickly identifying what is needed or missing	Expectations of the principal forgotten
Agreeing on binding results	The executor’s frustration in the face of repeated changes of direction
Creating a positive work environment and encouraging collaborators to overcome challenges	Waiting for the minimum requirements necessary for execution
Keeping track of what has been delegated and monitoring its progress	Excessive use of resources in carrying out activities

A4008.ObjectivesAndKeyResults

This tool encourages the drafting of precise goals and outcomes, translating them to all hierarchical levels and fostering a harmonious execution of tasks.

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Key Results	Solved Problems
Formulating persuasive goals and pursuing tangible results	Inconsistent results despite available objectives
Translating goals and results into an action plan	Fluctuating motivation among some collaborators
Guiding collaborators towards meaningful actions	Difficulty in clarifying the objective when required by the recipient
Making collaborators aware of the importance of their contribution	Need to frequently repeat instructions
Encouraging collaborators to exceed their current limits	Absence of significant results
Reducing interference
Easily recalling the agreements made

A4010.CertificationReadinessAssessment

This tool enables the organization to prepare for an increasing number of certifications by proving compliance with minimum requirements.

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Key Results	Solved Problems
Obtain an assessment of one’s readiness for certification	Poor monitoring of certification progress
Ensure regulatory compliance through continuous self-training	Insufficient independent preparation for certifications
Orient to a three-year evolutionary development plan	Difficulty getting staff to prepare for internal audits
Support the quality director, owners, and process managers	Lack of internal self-assessment
Nonconformities systematically managed and resolved	Difficulty relating activities to procedures (requirement for certification)
Appreciate progress supported by evidence	Difficulty in transferring know-how to the organization
Document proper management practice and legal evidence
Have adequate preparation to handle audits and certifications

A4011.ROIFocus

This tool helps to examine one's initiatives, identify ineffective ones, and reallocate resources towards those with potential for exponential return on investment (ROI>10).

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Key Results	Solved Problems
Preferring initiatives with an exponential return on investment (ROI>10)	Difficulty in focusing on profitable initiatives
Halting unprofitable initiatives (ROI<2), freeing up time and resources	Challenges in early recognition of unsustainable activities
Reinvesting in high-value activities (ROI>2)	Hesitation to abandon ineffective initiatives
Discovering activities with low investment and exponential impact	Tendency to confuse what appears simple with what is right
Encouraging the team to increase the value generated by each activity
Generating short-term value (reduced time to benefit)
Objectively select the activities on which to concentrate

A4013.LeanCommunication

This strategic tool enables self-assessment, distinguishing between superfluous and essential communication, and defining an action plan based on multiple suggestions.

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Key Results	Solved Problems
Streamlining communication	Tendency to consider internal communication routes as unchangeable
Establishing essential elements	Increasing redundancy
Simplifying communication flows	Little effort in removing the superfluous
Ensuring message comprehension	Accumulation of documentation
Agreeing on what is superfluous	Little inclination towards orderly archiving
Reducing information overload	Absence of a defined communication strategy
Identifying communication that stands out for its vitality

A4014.MagnaCarta

This tool allows to compile, together with staff members, a list of codes of conduct, principles to be observed, goals to be achieved, limits to be respected and values to be promoted.

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Key Results	Solved Problems
Formalizing the common value heritage	Superficial knowledge of the organization’s values and principles
Making collaborators responsible and proud of their contribution	Tendency, as a leader, not to openly declare the desired behaviors and those to avoid
Demonstrating respectful and assertive leadership	Assuming the commitment, motivation, and dedication of collaborators
Listing values and referring to them daily	Tolerating inappropriate behaviors (of some collaborators)
Inviting collaborators to value generation (avoiding superfluous activities)
Instilling confidence in collaborators about their abilities and the team
Promoting a sense of belonging to the organization
Encouraging collaborators to adopt a positive approach

A4015.StakeholderAnalysis

This tool enables the examination of stakeholders regardless of their position or nature and to define an action plan to align values and interests.

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Key Results	Solved Problems
Analyzing stakeholders	Possible opposition, often without objective reasons
Bringing out needs	Resistance to change
Determining the true influencers	Project interruptions
Mitigating the impact of opponents	Costs generated by opposition
Engaging stakeholders	Stakeholders’ tendency to maintain their positions
Benefiting from diverse perspectives	Prolonged conciliation procedures
Creating new value instead of competing for it
Stimulating the creation of alliances

A4016.CoreBusinessFocus

This tool facilitates the conduct of a 4-hour session to identify expendable activities to focus on core business, making it one of the most effective and swift A4ManagementTools available.

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Key Results	Solved Problems
Focusing on core business and ceasing peripheral activities	Tendency to consider everything critical
Defining strategic activities through targeted meetings	Tendency to centralize activities and delegate marginal tasks
Halting superfluous activities	Engaging in tasks far from the core business
Distinguishing unsustainable initiatives	Willingness to manage every aspect
Reinvesting freed resources in higher-yield activities	Tendency to fill every available moment
Guiding executives and managers towards strategic tasks	More operational than strategic approach
Proactively filtering new initiatives	Difficulty in eliminating non-essential activities
Increasing revenue per employee

A4017.HR-DevelopmentPlan

This tool allows for the planning of employee development as well as documenting available skills.

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Key Results	Solved Problems
Surveying training needs	Partial view of the personnel evolution project
Having a comprehensive corporate training program	Limited time planning
Generating convocations with educational objectives	Heterogeneous business management methodologies
Organizing practical sessions (follow-up)	Considerable administrative commitment
Planning learning audits (audits, tests, evacuation tests, etc)	Obstacles in recording needs and training results
Managing budgets and reporting	Exceeding budgets
Maintaining a file for each collaborator

A4018.KeyServicesPortfolio

This tool enables a clear description of the services offered to customers, maximizing perceived value and encouraging the discovery of new opportunities.

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Key Results	Solved Problems
Re(defining your offerings and communicating them effectively to clients	Tendency to present one’s offers from an internal perspective rather than from the client’s point of view
Making offering descriptions irresistible and memorable to clients	Client expectations not met
Communicating clearly and professionally	Limited client understanding of offers
Supporting collaborators in clearly illustrating offerings	Client requests beyond the scope of the company’s offer
Helping clients understand which problems are being solved	Focus on oneself rather than on clients
Promoting the sale of complementary and enhanced services (cross-selling and upselling)
Shortening the cash-to-cash cycle

A4019.RiskAndWeaknessAssessment

This tool allows to detect risks and establish effective treatment. It enables the identification of new opportunities as well as accepting only sustainable residual risks.

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Key Results	Solved Problems
Identifying and managing risks and vulnerabilities	Lack of a methodological approach to managing risks and opportunities
Avoiding preventable risks	Limiting to identifying risks without taking action
Addressing risks in the right order, reducing them to the maximum sustainable level	Absence of warning thresholds
Avoiding excessive caution that limits the ability to seize opportunities	Tendency to manage risks only when they arise
Ensuring compliance with laws, regulations, norms, and good management practices	Neglecting the analysis of operational continuity
Monitoring risks and setting alert thresholds	Unawareness of risky processes (absence of process risk assessment)
Verifying proper application through internal audits

A4021.StrengthsBasedLeadership

This tool allows employees' self-assessment to be aligned with that of their manager regarding more than 30 leadership competencies, ensuring that the team as a whole possesses all core competencies.

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Key Results	Solved Problems
Leading by valuing collaborators’ talents	Unused collaborators’ talents
Recognizing your own distinctive skills and those of collaborators	Employees’ potential not fully exploited
Equally distributing key competencies within the team	Necessary skills concentrated in a few team members
Motivating collaborators by investing in their strengths (rather than demotivating them by trying to fill their weaknesses)	Fluctuating motivation and enthusiasm
Acknowledging each collaborator’s competencies	Feeling of inadequacy among some team members
Building trust among collaborators and towards them

A4022.EnterpriseStrategy

This tool allows for outlining the overall strategy of the organization or significant projects, channeling resources and efforts, and bringing one's credo to life.

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Key Results	Solved Problems
Realigning vision, mission, key results, and strategy convincingly	Difficulty in conveying the company vision at all levels
Guiding collaborators towards vision and mission	Heterogeneous perception of the company’s identity
Clearly articulating the company strategy	Misalignment of objectives
Formalizing key results and disseminating them at all levels	Repeated need to reaffirm project and activity directions
Conveying the company’s beliefs to clients	Weak sense of belonging to the organization
Mobilizing collaborators towards action	Constant lack of resources and inefficiency
Attracting talent, clients, and strategic partners	Obstacles in inspiring team members and attracting new talent

A4024.LeanActions

This tool facilitates self-evaluation and the identification of interventions to simplify, standardize, and promote organized and cooperative work (among countless suggestions).

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Key Results	Solved Problems
Streamlining activities and processes for greater agility	Tendency to hoard
Identifying waste, reducing its impact and costs	Disorganized management of workspaces
Self-assessing to recognize your simplification capabilities	Unsynchronized operations
Minimizing search and preparation times	Frequent operational and mental disorder
Responding to client requests within the time of a short phone call	Repetitions, errors, and waste
Establishing a coordinated and gradual team approach	Obstacles in establishing effective collaboration
Appreciating collaborators’ efforts and stimulating self-generated improvement	High time spent searching for information and documents
Reducing waste by adopting a subtraction-based mindset

A4025.PerceivedValueGrower

This tool enables the enhancement of the perceived value of a service / product by using a fraction of the resources needed to increase its actual value (based on countless concrete proposals).

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Key Results	Solved Problems
Increasing the perceived value of services, products, ideas, or solutions	Significant investments to improve products and services rather than maximizing existing value
Clearly communicating the unique benefits offered, distinguishing from competitors	Focus on provided services rather than customer needs
Prioritizing communicated value as well as actual value	Reduced perception of the value of provided services and solved problems
Selecting initiatives with low investment and high returns	Underestimation of the sacrifices made by clients at the time of purchase
Avoiding allocating resources without guaranteed returns
Increasing benefits for clients and reducing their sacrifices
Refining collaborators’ storytelling and their ability to present their services

A4026.CommunicationPlan

This tool facilitates the creation of a consensual communication plan, significantly improving relational effectiveness with minimal investment.

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Key Results	Solved Problems
Formulating an internal and external communication plan	Uncoordinated communication
Defining objectives and inviting action	Absence of definition of channels, frequency, and responsibilities
Mapping interests, target audiences, modes and timing of communication	Fragmented and repetitive communication
Encouraging attention to content	Information overload for recipients
Establishing the action plan and evaluating the effect of communication	Poor responsiveness
Codifying common communicative norms	Lack of feedback on communication effectiveness

A4027.MeetingStressTest

This tool allows to assess the meeting conducting techniques as well as establish improvement actions, inspired by multiple practical tips.

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Key Results	Solved Problems
Evaluating the effectiveness of meetings and establishing optimization actions	Inclination to participate in unproductive meetings
Comparing meeting management methodologies with best practices	Using meetings to carry on individual work
Identifying advancement opportunities based on specific suggestions	Distraction or disinterest of some participants
Developing a progressive plan to improve meeting quality	Feeling of restlessness
Guiding participants towards value creation	Cognitive overload of some participants
Striving to make meetings increasingly executive	Absence of a clear responsible person for the session
Decreasing the frequency of meetings
Using this tool for an internal audit

A4028.SWOTAnalysis

This tool allows for outlining future actions by identifying strengths, weaknesses, opportunities, and threats associated with initiatives and projects.

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Key Results	Solved Problems
Addressing strengths, weaknesses, opportunities, and threats of initiatives and projects	Minimization of strengths and weaknesses
Documenting the existing potential	Underestimation of risks and opportunities
Leveraging the emerged results	Lack of follow-up after SWOT analysis
Defining actions and responsibilities	Decisions based on intuitions rather than structured analysis
Promoting data-driven decision-making	Poor ability to anticipate adverse events
Presenting outcomes and operational strategies

A4029.ImprovementActions

This tool offers a methodology for assigning concrete continuous improvement measures to every collaborator (inspired by multiple suggested activities), along with an action and monitoring plan.

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Key Results	Solved Problems
Implementing the continuous improvement process	Irregular progress
Comparing your management methodologies with best practices	Few bottom-up initiatives
Optimizing activity execution, inspired by multiple proposals	Intermittent application of best practices
Adopting a systematic approach in task execution	Inadequate verification of the application of improvement actions
Ensuring that best practices are effectively applied	Recurrence of non-conformities
Extending the improvement approach to all company sectors, in compliance with ISO 9001 standards	Occasional integration of learnings into processes
Valuing each collaborator’s contribution
Identifying waste and reducing environmental impact and costs

A4030.AttitudesDevelopment

This tool offers inspiration from over 500 skills, categorized by competency groups, to discover new areas of growth both individually and in a group.

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Key Results	Solved Problems
Encouraging personal development by tapping into over 500 skills	Tendency not to recognize skills to develop
Consciously selecting qualities to improve	Tendency to stick to habitual methods
Exploring new areas of recognition	Limited ideas on how to evolve
Discovering unexplored opportunities	Complacency in current skills
Defining new goals	Minimization of one’s growth potential
Encouraging collaborators to maintain curiosity

A4031.EnterpriseProcessOverview

This tool facilitates the visual representation of process architecture at a macro level, allowing for holistic and integrated management.

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Key Results	Solved Problems
Structuring an overall view of macro business processes	Lack of an overall vision of business processes
Having an overall graphic representation of processes at a strategic level	Presence of overlaps and inefficiencies
Identifying process owners and managers	Ineffectiveness in interdepartmental coordination
Facilitating interaction between different units/departments	Lack of interaction between departments
Preventing overlaps and inefficiencies	Difficulty in valuing individual contributions
Using this tool to illustrate the organization to collaborators and partners
Framing individual contributions within the broader context
Reengineering business activities

A4032.NonConformityTreatment

This tool provides a methodology to effectively manage non-conformities, failures, and malfunctions, turning them into opportunities for the organization.

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Key Results	Solved Problems
Decisively addressing non-compliances, faults, and malfunctions	Tendency to accept recurring problems
Distinguishing between improvement and non-compliance	Ignoring warning signs
Applying solutions following a scale of effectiveness	Adopting temporary or palliative solutions
Documenting correct management practices and legal evidence	Omitting the investigation of non-conformity causes
Encouraging a resilient and constant approach	Unrealized potential due to errors and discrepancies
Identifying waste and reducing environmental impact and costs

A4033.360PerformanceReview

This tool allows you to self-assess your leadership profile, enrich it with feedback from co-workers and superior, and map out an action plan (drawing on multiple suggestions).

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Key Results	Solved Problems
Evaluating your profile 360 degrees to discover new opportunities	Need to stimulate the development of managers
Comparing your self-image with others’ perceptions	Sporadic and informal feedback to executives
Allowing collaborators to express their needs in a balanced way	Limited trust in leaders (due to lack of opportunities to express needs)
Renewing the bond between collaborator and leader, building trust	Absence of comparison between self-perception and that of co-workers
Defining a continuous improvement strategy	Lack of a plan for developing the leader-collaborator dynamic
Making collaborators feel supported and ready to overcome obstacles
Resolving tensions between colleagues and with partners
Deeply evaluating competencies, performance, and leadership potential

A4035.DegreesOfFreedom

This tool, among the most effective on an individual level, allows for valuing what rejuvenates and frees, while rejecting what demotivates and burdens.

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Key Results	Solved Problems
Expanding degrees of freedom and minimizing limitations in your life	Tendency to accept what limits vitality
Assessing your physical and mental well-being	Underestimation of what enhances vital energy
Identifying what drains energy and demotivates	Lack of mental and physical vigor
Encouraging what enhances vitality, calms, and motivates	Focus on problems and problematic subjects
Highlighting your priorities	Frustration caused by the gap between expectations and reality
Gradually moving towards what excites you
Acquiring an overall view of your life and an action plan

A4037.SpeedUpTimeToBenefit

This tool helps identify which activities, if anticipated, can shorten the time to reap benefits and extend their effect.

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Key Results	Solved Problems
Selecting activities to anticipate to enhance their effect	Tendency to perform tasks even when the benefit is delayed
Accelerating benefits by optimizing the sequence of activities	Confusion between beneficial and harmful activities
Anticipating actions for a quicker impact	Propensity to delay action
Consider outsourcing or more efficient practices	Constant state of emergency
Counteracting the tendency to procrastinate and feelings of guilt	Persisting in activities that, if anticipated, would bring great benefits
Minimizing anxieties and energy drops

A4038.MasterPlan

This strategic tool gathers the key phases of individual or group activities and provides a comprehensive overview that guides each action over the long term.

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Key Results	Solved Problems
Articulating the overall strategic plan and priorities	Lack of a written overview of one’s professional or personal activity (at most, a mental vision)
Logically organizing your macro goals, both professional and personal	Tendency to harbor uncertainties about the path to follow
Determining the actions that will lead to the achievement of your goals	Tendency to delay what is intimidating (often crucial)
Identifying what currently hinders progress	Tendency to ruminate (difficulty calming the mind)
Stopping investing time in unproductive activities	Wasting energy on activities without added value
Strengthening confidence in your choices
Dispelling fears through the central role of your contribution

A4039.DailyPareto

This tool enables the detection of crucial activities that contribute significantly to results.

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Key Results	Solved Problems
Identifying activities that produce 80% of results with 20% of effort	Failure to apply the Pareto principle
Setting the correct priorities	Tendency to prioritize what is urgent (but not important)
Identifying the key activities	Believing that the more you do, the more you get
Overcoming major challenges before 10 AM	Irregularity in task performance
Maintaining a high energy rhythm	Problems in completing activities
(Re)orienting yourself whenever needed
Recognizing your efforts and motivating yourself

A4040.PersuasionStrategy

This tool helps refine one's persuasion strategy for customers, colleagues, and stakeholders, and to achieve what is desired with greater ease and elegance.

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Key Results	Solved Problems
Perfecting the persuasive strategy	Predominant empirical approach
Using both rationality and the emotional sphere to persuade	Failure to prepare a strategy
Seeing opportunities beyond appearances	Neglecting the principles of persuasion
Identify the objectives that favor the recipient’s desired results	Undervaluing the role of emotions and language in decision-making
Distinguishing what really matters	Erosion of credibility over time
Taking the first steps and mitigating apprehension	Viewing persuasion as an innate gift rather than a developable skill

A4041.DueDiligenceStressTest

This tool enables a structured analysis of over 1,000 due diligence criteria across more than 50 areas, aimed at reducing uncertainty, optimizing strategic decisions, and documenting proper management practices.

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Key Results	Solved Problems
Improving compliance management	Risks related to regulatory compliance
Increasing transparency in operations	Inaccurate valuation of business assets
Accurate assessment of growth opportunities	Vulnerabilities in operational processes
Improved protection of strategic assets	Strategic errors in business planning
Effective planning of financial operations	Lack of transparency in financial information
Reducing operational vulnerabilities	Difficulties in market analysis
Optimizing resource management	Inefficiency in partner management
Preventing legal risks	Weakness in internal control systems

A4043.TransferValueToAsset

This tool facilitates the adoption of strategies to capitalize on circulating value and define an effective action plan.

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Key Results	Solved Problems
Capitalizing on asset value	Instability and fragmentation of asset value
Valuing existing resources	Latent value unusable, incalculable, and non-liquidable
Identifying vital elements of the asset	Partial conversion of human capital into company assets
Integrating know-how into asset value	Risk of losing know-how (when key figures leave)
Guiding collaborators towards value creation	Obstacles in defining a three-year enhancement plan
Applying techniques to guide your efforts
Enhancing company valuation in view of future changes
Positively influencing asset performance (ROA)

A4044.OrganizationEvolutionBreakdown

This tool enables the definition and monitoring of the evolutionary path to organizational maturity as well as the integration of new opportunities.

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Key Results	Solved Problems
Consolidating existing capabilities and responsibilities	Lack of clarity on current functions
Clearly establishing authority, roles, and responsibilities	Ineffective allocation of tasks and responsibilities
Harmonizing activities by eliminating overlaps	Unsatisfactory interactions
Integrating over 10,000 decisions into a single tool	Inadequate document management
Tracking your ten-year evolutionary roadmap and main chapters	Organizational vision limited to the current year
Increasing the accountability of executives and managers	Concentration of responsibilities at the top of the company
Planning reorganizations, successions, mergers, or acquisitions

A4045.LessonLearned

This tool facilitates the immediate application of acquired knowledge to achieve new milestones.

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Key Results	Solved Problems
Implementing lessons learned to achieve new results	Risk of forgetting lessons before they become consolidated habits
Noting what you intend to implement	Losing the opportunity to exploit evolutionary techniques
Defining the coveted results of a training	Accepting that the knowledge transfer of meetings / training is limited to 15-20%
Immediately applying what has been learned	Equating listening to a topic with its memorization and application
Encouraging collaborators to recognize elements that favor skill development	Tendency to “wait for” rather than “seek out” opportunities for growth
Keeping training sessions below cognitive saturation threshold	Passive approach of students
Promoting the integration of knowledge into company assets

A4047.VisionBoard

This tool projects an ideal existence, facilitating the pursuit of individual or team professional goals.

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Key Results	Solved Problems
Visualizing your visions on a poster	Not giving a visual form to one’s dreams
Seeking new opportunities in an organized manner	Limiting oneself to conceiving one’s horizons only mentally
Shaping your desires	Neglecting attention to one’s desires
Outlining your future vision	Feeling isolated in front of one’s aspirations
Identifying your priorities

A4048.PursuitOfHappiness

This tool brings us back to the awareness of activities that fill us with joy, accessible without significant expenditure of money.

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Key Results	Solved Problems
Discovering new ways to happiness with limited financial means	Difficulties in determining what makes one happy
Producing one’s own joy	Assuming that happiness depends mainly on money, neglecting alternatives
Restraining current expenditure	Underestimating the pleasure that can be felt without or with few economic investments
Comparing with colleagues and partners	Ignoring the easily attainable small daily joys
Highlighting positive aspects of life	Minimizing the effect of gratitude in promoting happiness

A4049.WellBeingGrower

This tool aids in recognizing what weakens us to replace it with factors that promote stability and serenity, drawing on multiple proposals.

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Key Results	Solved Problems
Strengthening your emotional well-being	Failure to identify psychophysiological stressors
Converting weakening elements	Tolerance towards disturbing factors
Evolving your choices	Omission in eliminating vulnerability aspects
Promoting the well-being philosophy in one’s own environment	Tendency to neglect the strengthening of one’s psychophysical balance

A4050.WorkflowsAndInterfaces

This tool allows mapping the organization's operational processes, making activities and responsibilities explicit, facilitating continuous development integration, and preserving the knowledge heritage.

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Key Results	Solved Problems
Documenting workflows ensuring functional interfaces	Procedures subject to frequent changes
Making work procedures accessible	Inability to capitalize on best practices
Migrating know-how so it becomes company assets	Uncoordinated initiatives
Decreasing reliance on “indispensable” collaborators	Difficulty in the autonomous learning of newcomers
Avoiding isolated or compartmentalized operations	Ongoing inefficiencies, redundancies, and waste
Accelerating the onboarding of new collaborators	Erosion of profit margins
Identifying and reducing waste to decrease environmental impact and costs	Uncoordinated spread of information
Conducting regular audits

A4051.BestOfMe

This tool enables you to self-evaluate the main areas of your life and establish your evolutionary actions.

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Key Results	Solved Problems
Evaluating and enhancing your potential in specific areas	Tendency to consider one’s existence as a whole rather than analyzing specific areas
Discovering new potentials	Propensity to propose generalized rather than targeted improvement strategies
Evincing one’s new opportunities	Difficulty in identifying concrete steps to improve and achieve well-being
Identifying new actions and embarking on the desired development path	Inclination to embrace uncertainty rather than change
Observing your progress

A4053.ConflictSolver

This tool provides an opportunity to turn disagreements into opportunities for growth. A clear sign of responsible and solid leadership.

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Key Results	Solved Problems
Moderating challenging conversations and resolving disputes	Tendency to ignore the onset of conflicts
Anticipating potentially problematic situations	Passive acceptance of unpleasant situations
Facilitating mediation meetings	Compromise of logic due to personal identity and pride
Encouraging constructive dialogue between parties	Overly emotional responses
Promoting an inclusive climate (also to parties not directly involved)	Conflict resolution attempts that do not restore relationships
Establishing an environment of trust and openness	Predominance of the subjective over the objective plane
Having a reference for established agreements

A4054.PersonalBudget

This financial management tool enables balancing revenues and expenses, as well as planning and promoting future aspirations and goals.

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Key Results	Solved Problems
Drafting your financial statement and organizing your life	Absence of a budget
Proactively balancing your finances	Unawareness of major expense items
Calibrating income and expenses (spending review)	Absence of a preliminary expense estimate (budget)
Gaining awareness of your financial flows	Inability to track personal financial status
Realizing your desires
Strengthening one’s assets

A4055.OnboardingTimeReducer

This tool allows the creation of a protocol (based on over 150 suggested activities) to engage new employees and facilitate their integration both operationally and relationally.

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Key Results	Solved Problems
Facilitating new collaborators’ onboarding	Prolonged onboarding periods for new collaborators
Creating enthusiasm and engagement among new hires	Manual or disorganized onboarding process
Having a clear and reusable action plan	Significant time investment required from the new hire’s mentor
Organizing the new staff welcome plan (from -3 months to the first day)	Absence of a standardized procedure
Establishing the new staff orientation plan (from the first day to the first month)	Low inclusive culture and engagement
Planning the probation period (from 1 month to over 1 year)
Attracting talent and aligning them with the company’s philosophy
Automating the onboarding procedure

A4058.TeamTrustActions

This tool allows highlighting individual and collective strengths, thereby increasing collaboration and cohesion through team-building activities.

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Key Results	Solved Problems
Strengthening the sense of belonging and mutual appreciation	Partial recognition of collaborators’ potential
Comparing self-perception with others’ views	Partial integration of certain team members
Recognizing personal and others’ strengths	Poor tolerance among colleagues
Making each collaborator feel valued	Predominance of individualism
Pursuing personal and collective development	Limited inclination towards spontaneity and fun
Stimulating mutual support	Insufficient sense of belonging
Assisting those who show resistance to self-exclusion

A4059.EmployeeWarning

This tool allows superiors to implement an inclusive corrective plan, stop inappropriate behaviors, and, as a last resort, terminate the employment relationship.

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Key Results	Solved Problems
Implementing the corrective process of collaboration, admonishment, and contract termination	Human-relational level conflicts
Redirecting collaborators to their role and responsibilities	Exploitation of generosity
Reactivating the attention of passive or wait-and-see contributors	Disobedience
Supporting professional and behavioral rehabilitation	Errors due to negligence
Implementing established company rules and demonstrating consistency	Inappropriate behaviors, lack of respect, provocations
Documenting what has been decided and avoiding deviations	Excessive draining of energy and constant need for corrective action
Sending a signal to collaborators not directly involved
As a last resort: convincing collaborators to terminate the employment relationship

A4061.BusinessPlanStressTest

This tool enables the consolidation of the business plan, highlighting and integrating critical aspects with multiple high-value elements.

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Key Results	Solved Problems
Significantly enhancing the business plan	Excessive orientation towards favorable aspects (lack of self-criticism)
Drawing inspiration from over 50 best practices of excellence	Presence of unresolved issues
Verifying that an activity is correctly dimensioned	Need to consolidate decisions and integrate specific knowledge
Accelerating project development	Difficulty in capturing the interest of decision-makers and investors
Convincingly communicating key project content	Poor orientation towards self-entrepreneurship
Supporting projects through durable indicators
Mobilizing executives and attracting investors
Facing extraordinary events with solid decision-making bases

A4062.ProjectStressTest

This tool allows you to examine the robustness of a project, identify risk factors and establish corrective measures, drawing inspiration from more than 150 best practices.

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Key Results	Solved Problems
Ensuring project resilience and facilitating their course	Absence of essential criteria for project advancement
Consulting over 80 good practices for project management	Frequent revisions and short-sighted planning
Defining clear criteria for project assignment	Lack of clarity on project constraints
Choosing the most effective project management tools	Ambiguity in roles and responsibilities
Evaluating the necessary skills for the project team	Undefined monitoring criteria
Documenting project execution according to binding norms	Obstacles in measuring progress
Verifying that a project is correctly dimensioned

A4063.SolutionComparisonChart

This tool facilitates the comparative analysis of various solutions, enhances their aspects, and organizes the presentation of results, using over 200 evaluation criteria.

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Key Results	Solved Problems
Valuing your solutions and presenting them to decision-makers	Solutions presented without conviction
Selecting the most effective valuation criteria (drawing from over 200 proposals)	Failure to consider that every solution has pros and cons
Analyzing variants from all stakeholders’ perspectives	Presentation of weak alternatives to decision-makers
Comparing different solution options	Use of insignificant or subjective comparison criteria
Examining direct and indirect, intuitive and counter-intuitive, endogenous and exogenous impacts	Difficulty in effectively defending one’s choices
Highlighting opportunities in documented proposals serving as decision bases

A4064.DecisionGrower

This tool provides a pathway for robust decision maturation, neutralizes cognitive biases and minimizes uncertainty by drawing on more than 50 criteria for reflection.

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Key Results	Solved Problems
Making decisions through a verification process	Uncertainty in making complex decisions
Considering over 40 cognitive biases and discovering alternatives	Neglect of the implications of critical choices
Accelerating decision maturation	Susceptibility to cognitive biases
Strengthening decisions and convincing decision-makers	Tendency to make instinctive decisions rather than based on objective evaluations
Managing resources in implementation	Decision-making pressure and stress
Deciding based on concrete data
Discovering unexpected new alternatives

A4065.TeamAttitudeScreening

This tool enables the analysis of the relational profile of group members and encourages them to unite so that each can express their potential while respecting others.

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Key Results	Solved Problems
Evaluating team members’ relational profiles and setting development goals	Challenges in managing team members with distinct personalities and needs
Recognizing team members’ spontaneous character	Conflicts, even subtle, among team members
Encouraging each personality’s strengths	Issues implementing corrective actions for inappropriate behaviors
Mitigating unproductive behaviors (by setting specific goals)	Cases of bullying or discomfort among some members
Increasing team members’ sense of well-being and inclusion	Absenteeism related to relational discomfort
	Poor sense of belonging
	Poor mutual support
	Presence of unreliable and uncooperative team members

A4069.BusinessContinuityStressTest

This tool makes it possible to analyze business continuity, define preventive, containment and recovery measures as well as set the correct priorities.

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Key Results	Solved Problems
Ensuring operational continuity	Inadequate assessment of operational continuity
Integrating preventive measures into routines	Vulnerability to unmitigated risks
Limiting vulnerability to interruptions	Insufficient use of alert systems
Ensuring service delivery under any circumstance	Poor planned redundancy policies
Preventing blackouts and reduced availability	Ineffectiveness in monitoring strategies
Defining alarm and monitoring thresholds	Underestimating low-frequency, high-impact risks
Documenting your risk-balancing strategy
Complying with binding laws and good management practices

A4071.HumanCapitalReadiness

This tool helps to outline the knowledge, skills, and attitudes required for each professional profile and to guide collaborators

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Key Results	Solved Problems
Defining specific requirements for each professional profile	Absence of defined requirements
Outlining necessary knowledge, skills, and attitudes	Absence of a skills database
Evaluating requirement fulfillment	Untapped human potential
Identifying gaps and planning improvement	Lack of a skills development plan for each role
Attracting talents aligned with company needs	Difficulty in drafting development plans
Isolating unsuitable profiles	Insufficient incentives for role-specific specialization
Updating the available skills database	Risk of selecting inadequate profiles

A4072.BalancedScoreCard

This tool allows the selection of key performance indicators (KPIs), identification of deviations, and definition of corrective actions to achieve goals.

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Key Results	Solved Problems
Setting strategic goals and related metrics	Absence of concrete metrics, trends, and reliable forecasts
Aligning the organization and persuading investors	Unfocused performance
Identifying crucial Key Performance Indicators	Key performance indicators primarily tied to financial metrics
Establishing alert thresholds and acting in advance	Fragmented vision not integrated with the business strategy
Keeping the situation under control with key information on trends and prospects 24/7	Insufficient automation of indicators
Identifying achievable performances and stimulating goal achievement	Decisions based on intuition rather than data
Identifying value-generating activities and letting the rest go	Poor integration of OKRs into the BSC
Formulating new strategies and persuading financial partners

A4073.ImprovementIdeasImplementation

This tool gives everyone the opportunity to propose ideas, perceptions and solutions, promoting continuous improvement.

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Key Results	Solved Problems
Implementing continuous improvement ideas	Uncoordinated (and unauthorized) individual initiatives
Incorporating the best insights of employees and customers into one’s own processes	Knowledge confined to the minds of collaborators (rather than integrated into the organization)
Following a shared implementation procedure	Neglected suggestions from collaborators
Ensuring some individuals’ innovation translates into the entire organization’s progress	Missed improvement opportunities
Minimizing resistance to change	Interruptions in the continuous improvement process
Recognizing collaborators’ areas of specialization	Proposals left pending

A4074.WorksPreparation

This tool facilitates the optimal preparation of carrying out high- quality activities, inspired by more than 50 practical tips.

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Key Results	Solved Problems
Having an anticipatory calendar (documenting cyclic activities)	Preventable errors
Having an action plan (shared and reusable)	Operational inefficiencies
Keeping control of costs, times, and goals	Prolonged waiting times
Documenting standardized procedures	Management unforeseen events
Minimizing environmental impact: errors, waste, defects	Lack of consideration for the environment
Increasing collaborators’ satisfaction	Unnecessary movements and waste
	Health and safety risk
	Underutilization of human capital

A4075.VisualActionPlan

This tool allows the graphical visualization of one's action plan and to communicate it clearly.

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Key Results	Solved Problems
Visualizing your action plan graphically	Difficulty in establishing the time needed to complete activities
Establishing a visual sequence of execution	Challenges in managing work peaks
Balancing resource utilization	Failure to identify critical paths and workload peaks
Incorporating Work Breakdown Structure (WBS) into an overall vision	Late planning
Coordinating activities and defining interdependencies	Absence of an overall vision
Calculating the resources required at each stage	Difficulty in monitoring work progress at a glance
Detecting inconsistencies early on

A4076.RootCausesSeeker

This tool facilitates the systematic identification of root causes, enabling problems to be addressed or solutions to be enhanced at their source.

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Key Results	Solved Problems
Discovering the root causes for definitive solutions	Lack of focus on the real causes, leading to short-term solutions
Examining sub-causes and their implications	Neglecting sub-causes generating palliative solutions
Applying the “5 Whys” technique to investigate thoroughly	Failure to identify the real causes in interpersonal dynamics
Finding innovative and effective solutions	Disposition to misdirection
Eliminating symptoms rather than silencing them	Methodless approach in cause analysis

A4079.InterruptionsReducer

This tool is designed to minimize interruptions, providing guidance to staff members, partners, and clients through numerous practical suggestions.

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Key Results	Solved Problems
Limiting interruptions for managers, collaborators, and clients	Predominance of informal over formal communications (excessive discussions and lack of official documentation)
Assessing your ability to operate without distractions	Frequent interruptions (often for minor reasons)
Providing collaborators, partners, and clients with the necessary tools	Frequent requests for updates
Setting effective input filters	Tendency to postpone decisions
Guiding towards standardized operating procedures	Requests for clear instructions
	Requests for confirmation (even for common-sense issues)

A4080.ProblemSolvingPathway

This tool allows adopting a methodical approach to problem- solving: recognizing symptoms, identifying the root causes, exploring solution variants, and enhancing them.

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Key Results	Solved Problems
Adopting a resolution process for complex problems	Confusing symptoms with problems
Understanding the situation from different perspectives	Recurrence of certain problems
Differentiating symptoms, causes, and problems	Proposal of temporary solutions
Discovering the root causes (to prevent the problem from recurring)	Unsustainable solutions that decision-makers reject
Valuing solutions to facilitate decision-making	Unidentified causes
Organizing communication to motivate and reassure

A4082.BrandPositioningStrategy

This tool allows to define the target market best suited to your offerings. A fundamental tool that precedes the marketing phase.

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Key Results	Solved Problems
Establishing your brand positioning strategy	Marketing directed at a non-target audience
Choosing appropriate market segments and attracting the right audience	Low response and conversion rate
Clearly explaining the problems solved, the benefits, and the value created	High marketing costs due to lack of focus
Equipping sellers with distinctive promotional tools	Difficulty in selling (convincing the wrong clients)
Refining the narrative and attracting the best clients	High post-sales management costs due to low customer satisfaction levels
Reassuring clients of the validity of their purchase

A4083.BrandCategoryAndPromotion

This tool allows to characterize one's offerings and outline a strategy that precedes promotion and marketing.

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Key Results	Solved Problems
Defining your offering and promotional strategy	Customers struggle to understand the value of the offer
Choosing the appropriate terminology for each activity	Difficulty in standing out from the competition
Formalizing the consumer promise	Ineffective use of the sales pitch
Standing out from competitors	Difficulty for clients to remember the organization
Making sure that sellers use a unique promotional message	Tendency not to profile distinctively
Facilitating dialogue with clients
Identifying one’s own catchy slogans

A4084.SupplierStressTest

This tool allows for the evaluation, selection, and enhancement of suppliers, partners, and associates to ensure quality and stability of operations. The tool also offers the possibility to self-evaluate provided performances.

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Key Results	Solved Problems
Selecting suppliers that meet performance requirements	Challenges in finding and selecting suitable suppliers
Evaluating and strengthening supplier activities	Variability in the performance offered by suppliers (difficulty in defining a performance rating)
Controlling the reliability of the supply chain and delivery	Dependence on third-party performance
Consolidating one’s own production and delivery process	Discontinuity in product and service compliance
Verifying the performance received (second-party audits)	Obstacles in ensuring the operational continuity of suppliers
Defining expectations and response capabilities objectively	Challenges in meeting cost, schedule, and performance quality
Mitigating risks and managing supply interruptions	Problems in ensuring compliance with service level agreements
Identifying hidden wastes	Variability in one’s performance

A4088.CourseAgendaPlanner

This tool assists in organizing training sessions, meetings, or presentations in a comprehensive and engaging manner.

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Key Results	Solved Problems
Designing an effective training, coaching, moderation session	Lack of definition of educational objectives
Clearly establishing educational objectives	Low participant ratings of sessions
Developing content and support materials	Difficulty in transferring key content
Documenting sessions for future reference	Loss of participants’ attention (difficulty in contextualizing content)
Integrating continuous improvement	Insufficient stimulus to action
Facilitating knowledge transfer to participants and among trainers
Reducing preparation times
Delegating a session in case of absence

A4092.EnterpriseCommunicationStrategy

This essential tool for every organization balances the three levels of communication, formalizes its communication strategy, and coordinates the involved parties with a clear action plan.

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Key Results	Solved Problems
Defining a high-level corporate communication strategy	Fragmented and repetitive communication
Identifying 10-15 impactful communication actions	Spread of rumors
Focusing on a few key messages	Confusion between formal and informal communication channels
Balancing the three dimensions of corporate communication	Untapped communication potential
Enhancing the positive perception of executives and the trust of collaborators	Fluctuating motivation and demotivation among collaborators
Communicating within cognitive saturation limits	Poor transmission of enthusiasm and solemnity to collaborators

A4100.StanislavskiMethod

This tool guides you in exploring and defining a new version of yourself, outlining distinctive traits and practicing them according to the Stanislavski method.

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Key Results	Solved Problems
Interpreting your new self using the Stanislavski method	Failure to identify an improved self-model
Establishing who you want to be and what to leave behind	Passive acceptance of one’s traits to be improved
Characterizing new physical and psychological attributes	Not perceiving envy as a form of admiration of what one aspires to
Articulating your aspirational self	Self-imposed constraints
Expressing your evolutionary path	Difficulty in exploring new potentials and personal skills
Bringing one’s metamorphosis to life

A4103.WrongActivitiesBlocker

This tool enables the analysis of activities and solutions to verify their convenience.

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Key Results	Solved Problems
Stopping ineffective activities before they start	Lack of a method to quantify the convenience of activities
Isolating activities without break-even	Difficulty in defining criteria for discerning actions to be taken
Evaluating activities with long-term returns	Unaligned initiatives
Weighing influencing factors	Persistence of unproductive tasks
Comparing different solutions	Initiatives with long-term break-even
Conducting spending reviews	Suboptimal resource management
Orienting towards profitable activities

A4104.LifeCountdown

This tool encourages cautious savers to discover a new ideal lifestyle, urging them to manage their resources with greater security and confidence.

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Key Results	Solved Problems
Reevaluating your current lifestyle	Overly cautious spending
Comparing your lifestyle with 4 alternative models	Excessive prudence
Deciding on moves for your new lifestyle	Reluctance to indulge in pleasures
Facing uncertainties with determination	Reluctance to explore different lifestyles
	Need to validate the robustness of one’s long-term life plans

A4105.FinancialPlanning

This tool enables you to plan and manage your financial flow and make informed decisions.

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Key Results	Solved Problems
Plan economic and financial flows	Lack of detailed financial planning
Improve accuracy in planning and managing funds	Difficulty tracking actual expenses against the budget
Perform management control	Lack of transparency in cash flow monitoring
Make decisions based on up-to-date data	Waste of financial resources
Increase transparency and traceability of expenses and investments	Challenges in making economic forecasts
Balance income and expenses (spending review)	Absence of proven corrective actions.
Identify waste.

A4107.ChangeManagementStrategy

This tool helps to define a strategy to capitalize on evolutionary changes, minimize resistance, and simplify the process. changes, minimize resistance, and simplify the process.

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Key Results	Solved Problems
Establishing a change strategy	Opposition to change
Highlighting the benefits of change	Reluctance to personal growth
Involving everyone inclusively and naturally	Perceiving change as an obstacle rather than an opportunity
Understanding collaborators’ needs	Unclear roles and responsibilities in managing change
Establishing an action plan, assigning roles and responsibilities	Neglect of the phases of change
Identifying the first concrete steps to take

A4110.PersonalBranding

This tool aids in consolidating personal image, bolstering reputation and sentiment.

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Key Results	Solved Problems
Strengthening your reputation and public image	Absence of a defined personal brand strategy
Multiplying the reasons why clients, employers, or partners should choose you	Perceived value lower than actual abilities
Expanding your potential (individual asset)	Incorrect or ambiguous public online impression
Intensifying one’s presence	Difficulty in leaving a distinctive mark
Improving the personal and corporate public impression	Poor talent in narrating oneself
Increasing authority and persuasive capacity
Boosting one’s Initial Public Offering (Individual IPO)

A4111.NegotiationStrategy

This tool offers a methodology for outlining a negotiation strategy that is cooperative and mutually beneficial.

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Key Results	Solved Problems
Formulating a favorable negotiation strategy	Negotiation guided by emotions
Establishing ideal and minimum goals, binding criteria, and negotiation margins	Absence of a defined negotiation strategy
Expressing professionalism in dealing with obstacles	Difficulty in making decisions and materializing results
Inspiring trust and respect in the counterpart	Inability to integrate generated value and cooperate
Clearly defining what makes an offer acceptable	Feeling of dissatisfaction despite the apparently positive outcome
Prioritizing integrative rather than distributive negotiation to increase rather than subdivide
Having a path to success

A4114.TeamStressReducer

This tool promotes the adoption of practices aimed at reducing pressure and preventing the rise of interpersonal tensions.

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Key Results	Solved Problems
Anticipating problems and minimizing stress in the team	Neglect of relational dynamics
Implementing preventive measures	Unresolved conflicts
Avoiding conflicting dynamics	Escalation of tensions rather than early resolution
Defining an action plan to strengthen relationships	Conflicts escalating from technical to personal levels
	Poor understanding towards colleagues
	Accumulation of stress

A4115.FreeUpTime

This tool is designed to identify activities and actions that help free up time, resources and energy, making them available for what really matters.

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Key Results	Solved Problems
Distinguishing time- and energy-consuming activities	Constant perception of lack of time
Using time strategically rather than spending it	Limited space for strategic reflection
Focusing on what really matters	Feeling of breathlessness and busyness
Freeing up energy-dense time	Difficulty in fully enjoying moments of well-being
Applying filters to incoming requests	Tendency to fill every available free moment
Setting the right priorities	Disconnect between time and energy management
Adopting new time management strategies

A4122.ResultsAppreciation

This tool is designed to recognize and celebrate achievements, both individually and as a team, to increase confidence and lead to even better performance.

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Key Results	Solved Problems
Valuing results and stimulating motivation	Tendency to downplay achieved successes
Acknowledging the efforts of collaborators and stakeholders	Failure to contextualize results
Strengthening confidence in one’s own abilities (with very little time commitment)	Poor celebration of one’s achievements
Revitalizing activities	Tendency not to quantify successes in measurable terms
Reorienting goals and challenges	Delay in addressing performances needing improvement
Making collaborators aware of successes and incentivizing maximum commitment	Lack of recognition for collaborators
Facilitating quick decisions

A4125.CustomerExperience

This tool is designed to optimize conditions to make the experience offered to customers unforgettable.

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Key Results	Solved Problems
Enriching customer and user experiences, encouraging them to return	Focus on internal performance rather than the customer experience
Improving customer and user journeys by designing tailored experiences	Difficulty in retaining customers
Enhancing the perceived customer experience	Loss of customers without understanding the reasons
Encouraging word-of-mouth referrals	Unsatisfactory loyalty levels
Localizing customers by their choice	Weak positive word-of-mouth
Simplifying complexity, making the experience smooth and enjoyable	Rise in complaints

A4123.AnswerInconvenientQuestions

This tool is designed to effectively address both Frequently Asked Questions (FAQs) and Inconvenient Question (FIQs), making decisions more solid, reliable, and persuasive.

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Key Results	Solved Problems
Addressing frequent and uncomfortable questions	Lack of clarity in communications
Eliminating rumors	Lack of concrete answers
Answering delicate questions with courage	Dissemination of unofficial and uncertain information
Stress-testing decisions to strengthen them	Dissatisfaction and demotivation
Expressing one’s expertise	Need for repeated clarifications
Generating value in minutes
Formulating incisive questions and stimulating productive responses

A4129.10MinutesBriefing

This tool, extremely useful, allows aligning collaborators before an activity, defining clear tasks and expectations.

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Key Results	Solved Problems
Adequately organizing before starting an activity	Rough coordination
Guiding collaborators towards targeted and meaningful actions	Lack of clear communication of directives
Ascertaining understanding and acceptance of assigned tasks	Uncertain approach to the activity
Avoiding uncoordinated initiatives	Sudden changes during execution
Minimizing errors, misunderstandings, and accidents	Demotivation and loss of focus among collaborators
Adhering to correct management practices	Results not meeting expectations
Encouraging proactive collaborator engagement in overcoming challenges

A4130.SituationalLeadership

This tool supports in tailoring one's leadership approach to the skills and motivation level of each individual employee.

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Key Results	Solved Problems
Customizing your leadership style based on needs	Using a uniform leadership approach without considering individual differences
Selecting the best leadership approach depending on the context	Not adjusting one’s leadership style according to the interlocutor or context
Effectively managing collaborators even in critical moments	Inconsistency in the leader-collaborator relationship
Increasing collaborators’ confidence in their abilities and autonomy	Demotivation and distraction of collaborators
Gaining recognition for leadership abilities	Blaming external factors for unsatisfactory results
Obtaining assertiveness and team consensus

A4133.Debriefing

This tool enables the identification of best practices, areas for improvement, and formulating a concrete action plan following an activity.

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Key Results	Solved Problems
Reviewing a completed activity to extract lessons	Completing a task without drawing lessons
Highlighting difficulties and areas for improvement	Ineffectiveness
Documenting lessons learned	Learning without extensive sharing
Preventing repetition of mistakes	Tendency to underestimate debriefing time, considering it superfluous
Conferring a sense of accuracy to the work done	Limiting oneself to superficial communication exchanges
Valuing participants’ contributions	Absence of post-debriefing follow-up

A4136.Worksheet

This tool provides an individual or team virtual workspace.

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Key Results	Solved Problems
Developing structured worksheets	Unstructured problem-solving approaches
Enhancing productivity	Difficulty in managing tasks efficiently
Ensuring efficient use of resources	Lack of clear and organized problem-solving methods
Supporting organizational goals	Misalignment between task management and goals
Improving work processes	Limited problem-solving capabilities and continuous improvement

A4001.Feedback

This tool allows offering feedback to collaborators and partners, acknowledging merits, identifying areas of improvement, and monitoring the effectiveness of corrective actions.

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Key Results	Solved Problems
Sharing constructive feedback that serves as motivation	Absent or occasional recognition of merits
Expressing appreciation to collaborators and partners	Limited use of feedback as an incentive
Encouraging collaborators to realize their potential	Tolerance of negative behaviors
Strengthening relationships between managers and employees, clients, suppliers, and colleagues	Reluctance to implement corrective actions
Documenting your commitment to supporting professional growth	Authoritarian tendencies and inappropriate behaviors
Objectifying corrective actions with a fact- and data-based approach	Lack of communication of expectations as superior
Managing inappropriate behaviors (ensuring patience is not perceived as acceptance)
As a last resort: terminating the employment relationship following proper management procedures (after exploring all possible alternatives)

A4101.4HoursImprovementSprint

This tool facilitates conducting a 4-hour workshop aimed at highlighting the most and least productive activities and establish the corrective actions.

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Key Results	Solved Problems
Identifying strengths and weaknesses through a 2-4 hour focus meeting	Reluctance to stop the 3 least effective activities
Directing efforts and resources to avoid resistance	Lack of a shared action plan
Eliminating the three major weaknesses in a sprint	Lack of a unified direction of intent
Mobilizing collaborators towards an immediate goal	Ongoing unproductive activities
Identifying new collective resources	Dissatisfaction among those who perceive inefficiencies but cannot find allies
Dealing with concerns as a group	Difficulty in agreeing on actions to be taken
Conducting informal but effective audits

A4042.StepsForward

This tool enables the listing of tasks to be completed and encourages teams to work proactively.

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Key Results	Solved Problems
Protocoling pending issues and resolving them in an organized manner	Uncertainty about the progress of delegated activities
Compiling a document with all tasks to be performed	Ambiguity regarding task assignments
Putting certain activities on hold (to allow them to mature or to decide whether to abandon them)	Propensity to postpone the most challenging activities
Making collaborators responsible	Tendency to react rather than anticipate
Appreciating the efforts made	Engagement in tasks of little relevance instead of critical ones
Consulting progress without needing to ask	Difficulty in coordinating harmoniously
Organizing ideas in a few moments
Limiting email exchanges

A4023.ProjectManagement

This tool integrates the most efficient techniques for organizing activities and projects, distributing responsibilities, delegating, and facilitating monitoring and audits.

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Key Results	Solved Problems
Formulating a strategy, managing projects, and coordinating activities effectively	Absence of a coordinated action plan
Defining clear and unmistakable goals	Tendency to manage activities empirically, without consolidated methodologies
Conducting kick-off meetings to align the team	Habit of passively accepting unforeseen events
Plotting a path and taking the first steps immediately	Tendency to centralize decisions
Incorporating the responsibility assignment matrix	Presence of uncoordinated initiatives
Scheduling periodic reviews	Limited autonomy for team members and frequent interruptions
Having a reminder and knowing the status of projects at a glance, at any time	Obstacles in defining and monitoring costs, deadlines, and objectives
Mobilizing the team to overcome challenges together	Difficulty in knowing the next 2-3 phases in advance

A4020.BusinessContinuityActions

This tool catalogs preventive and corrective, mild and acute measures with the aim of ensuring business continuity based on events and alert levels.

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Key Results	Solved Problems
Establishing response protocols to maintain operational continuity	Disorganized individual actions
Preparing an emergency intervention plan	Late and limited disruption indicators
Designing layered responses based on alert levels (predictive rather than reactive)	Absence of self-analysis on disruptive factors (endogenous and exogenous)
Compiling a responsibility assignment matrix	Uncertainties about roles and recovery procedures
Verifying alternative plans	Delays in reacting to events
Exploring and verifying mitigation measures	Lack of action plans for scenarios
Establishing and testing recovery procedures (disaster recovery)
Guiding the organization towards planned redundancy and flexibility (resilient approach)